What is port forwarding?
Port forwarding is the ability for your network to allow devices to connect to other devices through a private network, specifically in this scenario the device would be the hotspot and the private network would be your network. Port forwarding is a common issue that hotspots have with networks, as there is one specific port that the hotspots need to function properly.
The steps to port forward the hotspot
1. Figure out what type of router you have. Typically the brand of the router will be listed on the router itself with either a name or logo. Below is a list of common router brands. If your router is not listed below, do not worry.
2. Figure out the admin username and password to log in to your network. Typically on the back of the router, there will be a sticker that tells you your router network name and password. Look below or near that to see if you can find login details for accessing your network settings. Typically the URL is a code of numbers, your static IP address, and then a random password.
If you cannot find your default admin username or password, head on over to https://www.routerpasswords.com/ and select your router brand. Almost all default logins are listed here and are not exclusive to you or anyone, other than the brand of the router.
3. Here's the fun part! Open your web browser, anyone works (Chrome, Safari, etc). In the URL, type the default IP 192.168.1.1 if this does not work or does not open up a command prompt to enter your admin username and password, follow this guide provided by IP Support Center, to find your default gateway IP to log into your network settings.
Enter your admin username and password. Please note, that this information is not private. Anyone else who has your router brand, for example, Netgear, has the exact same admin username and password. This is NOT your WiFi password and name.
4. Once logged in, find a tab or section for 'Port Forwarding' or 'Port Forward'. Typically this is under the tab named 'Advanced' or 'Virtual Servers'.
5. You will see a field to enter things like a name, IP, protocol, etc. Under the protocol, you will want to select TDP and UDP. Sometimes labeled 'Both'. Now find Port and enter 44158, which is the hotspot's port that will need to be forwarded. If you are prompted or have a field to enter the device's IP, you will need to find the device IP of the hotspot through your network settings. In order to find the device IP, find a tab that goes through the information of devices that are using your internet. Typically this takes some digging but can be achieved quite easily.
6. Once you find the IP of the hotspot, enter it into the IP field. If prompted with an Inbound or Outbound field, select and or enter the port number 44158 in both.
7. Click 'Save Changes' or 'Save', and you're finished!